We are currently recruiting qualified level 1 and level 2 support technicians
To diagnose and resolve software and hardware incidents, including all operating systems and across a range of software applications.
To assist all users with any logged IT related incident when called upon.
To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support colleges where necessary. To accurately record, update and document requests using the IT service ticketing system.
To install and configure new IT equipment. To resolve incidents and upgrade different types of software and hardware To resolve incidents with printers, copiers and scanners To maintain a first class level of customer service ensuring that all customers are treated efficiently. Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels. To be a highly motivated team player with the skills and ability to manage changing priorities. To create, maintain and publish relevant support documentation in order to assist all customers and team mates in the quick resolution of their incidents and service requests and enable users to become more self-sufficient. Exhibit a flexible approach to working where necessary and give cover where needed. To work within the relevant legislation, policies and procedures. To participate in the Annual Performance Development meeting.
Must be cloud aware with Office 365 and Azure, SharePoint an advantage. Google Admin Etc.
Cabling and physical work will pay a major part of this role, so must be able to play lead role in project management from inception to completion.
Job Type: Full-time
To apply to this job please email support@Netlogixltd.co.uk